General Terms and Conditions for the Purchase of Tickets and Educational/Informative Offers

The following general and payment conditions apply to the purchase of tickets for museums and exhibitions, event tickets, tickets for participation in public guided tours and other public educational/informative offers as well as for the binding ordering of group tours of the Staatliche Museen zu Berlin (National Museums in Berlin) of the Stiftung Preußischer Kulturbesitz (Prussian Cultural Heritage Foundation) (hereinafter referred to as the Products”) online and via the telephone Infoline. They also apply to the purchase of these products at the museum cash desk.Special Terms and Conditions apply to the sale of publications and merchandise products as well as replicas from the Gipsformerei (Replica Workshop). In addition, visiting of the exhibitions is subject to the museum regulations of the Staatliche Museen zu Berlin - Preußischer Kulturbesitz.

1. Contract Conclusion/ Event Dates General

The contractual relationship for the purchase of the products is established between the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz and the Customer. Products are only sold to end customers and authorized resellers. In the case of unauthorized resale in their own name and on their own account to other customers, the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz reserve the right to withdraw for the period of 30 days after conclusion of the contract.

Online purchase and purchase via the Infoline

By clicking on the “book for a fee” box on the website of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz, the Customer submits to the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz the offer to conclude a contract. When purchasing via the Infoline, the offer is submitted by telephone inquiry. This offer is accepted by sending the confirmation by e-mail to which the respective product is attached for printing out. The booking is binding and a cancellation is only possible according to the following conditions.

2. Prices and Payment

The prices offered for tours, tickets and other products are exempt from VAT according to Section 4 No. 20 a) of the Value Added Tax Act (UstG). The payment is made by credit card when purchasing online and when purchasing via the Infoline as an advance payment by the Customer. When purchasing at the museum cash desk, the cash payment and the payment by giro card or credit card is possible. On request, a subsequent payment on invoice is possible for a fee. The payment by collective invoice is only possible upon corresponding agreement.

3. Shipping

The tickets ordered online or via the Infoline, including confirmation of purchase and invoice, are sent by e-mail to the address specified by the Customer. The ticket must be printed out by the Customer and presented at the entrance of the museum or shown in digital form on the display of a smartphone or tablet. Entry is only possible when the ticket is presented with a complete barcode. When ordering via the Infoline, as an exception, the ticket can be printed out by the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz and sent by post. In this case, the risk of accidental loss shall pass to the Customer upon handover to the shipping company. A replacement is not possible. The postage costs are borne by the Customer.

4. Products

1. Group tours

For all tours there is a participant limit per booked date. The number of participants is usually limited to 25 people, but, for security reasons, in certain museums and exhibitions may also be smaller. After a positive booking confirmation, group tours are carried out by a guide on behalf of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz. The selection of the guide is the responsibility of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz. The stated registration periods and guidance modalities shall apply.

2. Discounted and Free Products

Discounted and free tickets and event tickets are only valid together with the relevant evidence.

5. Cancellations

1. There is no right of withdrawal for the products according to Section 312 g para. 2 no. 9 the German Civil Code (BGB), even if they are booked online or via the Infoline.

2. Paid tickets and event tickets and tickets for participating in public tours cannot be cancelled. As an exception, a refund is possible if the ticket has been booked in conjunction with a group tour, which has been cancelled on time.

3. A cancellation of group tours is possible either by sending a letter to the Staatliche Museen zu Berlin Preußischer Kulturbesitz, Referat Bildung, Vermittlung, Besucherdienste, Genthiner Straße 38, 10785 Berlin, by fax +49 (0)30 266 422290 or by e-mail to service@smb.museum. In case of cancellation up to 5 working days (incoming mail) before the date, no fee will be charged. In this case, the invoice amount attributable to the cancelled service will be refunded in full. In case of cancellation after the aforementioned deadline or in case of non-appearance of the group at the agreed date, the full invoice amount is due. The date of receipt of the cancellation notice by the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz shall be decisive for the observance of the deadline; the Customer must provide proof of this. A cancellation of individual services of the offer is not possible; if the number of participants has reduced, the agreed remuneration shall be due in full.

6. Liability and Reimbursement of the Entrance Fee

If the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz culpably violate a material contractual obligation or the damage asserted by the Customer is based on intent or gross negligence, including intent or gross negligence of the representatives or vicarious agents of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz, the Staatliche Museen zu Berlin of the Stiftung Preußischer  Kulturbesitz shall be liable in accordance with the statutory provisions. For structural or organisational reasons, individual museums or individual departments of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz may be temporarily closed. In this case, the Customer ill be offered an equivalent alternative or the price for the product will be refunded. Further claims for damages are excluded in such cases. In addition, individual exhibition sections can be closed or certain exhibits inaccessible for structural or organisational reasons. This does not entitle to a fee reduction.
No liability is assumed for any failure of an event due to force majeure or other circumstances not attributable to the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz. A postponement of public events or group tours by up to 30 minutes against the offer does not entitle to the fee reduction.
Insofar as the Customer does not assert any wilful breach of contract on the part of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz, the liability is limited to foreseeable or typical damages. Liability is excluded in all other instances.
If a visitor is banned due to a violation of the usage regulation, there is no entitlement to reimbursement of the price for the respective product (entrance ticket or event ticket).

7. Data Privacy

1. In order to settle the contractual relationship upon purchase via the online shop and via the Infoline, the name and address as well as e-mail address and telephone number of the Customer are stored and used for the duration of the contractual relationship in accordance with the provisions of the EU General Data Protection Regulation of 25 May 2018. The employees of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz involved in the settlement of the contractual relationship and the employees of the service company commissioned for this purpose and specifically committed to the careful handling of this data have access to this data exclusively for the purposes of contract processing. Customers shall immedi ately inform the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz of any changes to this data.

2. With the express consent of the Customer, the name, address, telephone number and e-mail address can also be transferred to a general address file of the Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz, which is used for visitor support and information.

8. Final Clauses

The Staatliche Museen zu Berlin of the Stiftung Preußischer Kulturbesitz reserve the right to change these conditions at any time without giving reasons. Such changes do not apply to bookings already posted. Should individual provisions be or become invalid or ineffective, this shall not affect the validity of the remaining provisions. The law of the Federal Republic of Germany shall explicitly apply. The sole place of fulfilment for delivery, performance and payment is Berlin. The place of jurisdiction for disputes with merchants, legal persons under public law and special funds under public law as well as persons who have their domicile or permanent address abroad is Berlin.

Revision: November 2018