Restrictions Due to IT Maintenance Work, 5‒9 June 2024
03.06.2024
From Wednesday, 5 June 2024, 2 pm, through the end of Sunday, 9 June 2024, some Staatliche Museen zu Berlin online content and services will not be available, and staff might only be accessible in a very limited capacity because of necessary IT maintenance work. For the duration of the maintenance work, cash transactions will be the only form of payment possible at on-site ticket counters at the museums. In addition, the museum buildings will not be able to provide barrier-free accessibility during this period. We regret any inconvenience this may cause.
Information for Museum Visitors
Staatliche Museen zu Berlin buildings are open as usual from 5 to 9 June but are not accessible barrier-free.
From 5 to 9 June, only cash payments can be transacted at on-site museum ticket counters. During this time, other forms of payment can only be used via the ticket shop, where tickets for all venues are sold and ticket availability is updated daily. Booking online tickets is recommended to avoid waiting periods.
From 5 to 9 June, the contact forms on the Staatliche Museen zu Berlin website will not function.
If you have urgent questions about your visit to the museum, please contact the Visitor Services of the Staatliche Museen zu Berlin, which is temporarily available by e-mail to service[at]besucherdienst-smb.de and by telephone on +49 30 959993161 (Monday to Friday, 9 a.m. to 4 p.m.).
From 5 to 9 June, press releases and press photos cannot be downloaded as usual from the website. Press and image material for current reporting and media coverage of current exhibitions are instead available for download under the following link: https://nextcloud.staatliche-museen-berlin.org/s/P2ZnQi3qgC45xyr. (All the press section material on the website will be available for download again as of 10 June.)
From 5 to 9 June, the contact forms in the press section on the website will not function. Please send all requests regarding current reporting and media coverage in the Staatliche Museen zu Berlin from 5 to 9 June to presse[at]staatliche-museen-berlin.org.
Note regarding press tickets for the Caspar David Friedrich: Infinite Landscapes exhibition at the Alte Nationalgalerie: Journalists with valid press IDs can book gratis press tickets in advance: www.smb.museum/tickets. Admission takes place at the Alte Nationalgalerie service entrance by presenting the ticket and a valid press ID. Press admission is granted for one person per press ID; this service does not apply to accompanying visitors.
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