All groups of 10 or more must register.
Visits may occur based on a group registration (individual visit without a guide), as a guided tour, or as a third-party tour (self-guided or with its own guide). Registration and/or booking must take place at least two weeks in advance via our online ticket shop under the menu point Groups or through our info service: +49 (0)30 266 42 42 42 (Mon – Fri, 9 am – 4 pm), service[at]smb.museum.
You may book a selection of highlight tours in German and English or register a group or third-party tour via our online ticket shop. Payment is possible with credit cards, instant bank transfers and PayPal.
Tickets are reserved at the time of booking. You receive and pay for the number of tickets required on site at the ticket/group counter on the day of your visit.
The booking can be cancelled free of charge until one week before the reserved date. After that, costs will be billed in full.
In the following cases, please contact our Info Service about your booking:
Please find information on group visits to the Hamburger Bahnhof on a seperate page.
For inquiries about exclusive visits outside of regular opening hours, please contact the Museum and Location office.
You can conveniently book a selection of highlight tours directly through our online ticket shop. Our service team is happy to provide information about our full range of guided tours, including thematic tours and tours through special exhibitions. You may also register for groups and third-party tours online.
In the following cases, please contact our Info Service about your booking:
For inquiries about exclusive visits outside of regular opening hours, please contact the Museum and Location office.
If you would like to pay for a guided tour, group registration, or third-party tour by invoice, please contact our Info Service: +49 (0)30 266 42 42 42 (Mon – Fri, 9 am – 4 pm), service[at]smb.museum. Group registrations cannot be billed by invoice through the online ticket shop.
Please always state the group’s invoice address and reference number. After your group’s visit, you will receive an invoice for the tour fee and the number of admission tickets that were required for your visit.
Please note: If you have registered a group or a third-party tour via the online ticket shop, it is no longer possible for the admission fees occurring at the museum to be billed by invoice.
Tickets are reserved for you each time you book and register a group. You will receive the number of tickets required for your visit on site at the ticket/group counter on the day of your visit. Booking tickets in advance is unnecessary. Please note that problems can occur with the processing of large numbers of tickets.
A digital “Museumspass” will soon replace the familiar credit card-sized analogue ticket, so we are currently unable to send museum passes to groups. In the future, it will possible to purchase the digital Museumspass for groups through the online ticket shop. Until then, it is only possible for individuals to buy a Museumspass via the online ticket shop or at a ticket counter on site.
More information on the Museumspass is available here
Groups of more than 25 are split up. A group registration fee (€10) is charged for each resulting group.
Tickets booked through the online ticket shop cannot be cancelled or altered. When you register your group with us, the tickets are reserved for you, and you do not need to book them online in advance.
Guided-tour bookings and group and third-party tour reservations carried out through the online ticket shop can be altered until two weeks before the reserved date and cancelled until one week before the reserved date. A refund of the group registration fee is not possible.
Please contact our Info Service if necessary: +49 (0)30 266 42 42 42 (Mon – Fri, 9 am – 4 pm), service[at]smb.museum.
Staatliche Museen zu Berlin
Education, Outreach, and Visitor Services Department
Fon +49 30 266 42 42 42 (Mo – Fri, 9 am – 4 pm)
E-Mail: service[at]smb.museum
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The information service at the Staatliche Museen zu Berlin will be glad to advise you on all questions related to your group’s visit to the museum:
Information | Advice | Bookings
Phone: +49 30 266424242 (Mon - Fri, 9 a.m. - 4 p.m.)
Fax: +49 30 266422290
E-mail: service[at]smb.museum
For specific questions about tourism collaborations, marketing agreements, major special exhibitions or individual group bookings, please contact:
Phone: +49 30 266422261
E-mail: b2b-marketing[at]smb.spk-berlin.de